The graph represents a network of 2,389 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 25 August 2019 at 14:38 UTC.
The requested start date was Sunday, 25 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 15-hour, 52-minute period from Tuesday, 13 August 2019 at 08:02 UTC to Saturday, 24 August 2019 at 23:54 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2389
Unique Edges : 3194
Edges With Duplicates : 5960
Total Edges : 9154
Number of Edge Types : 3
Replies to : 1693
Mentions : 5977
Tweet : 1484
Self-Loops : 1484
Reciprocated Vertex Pair Ratio : 0.151775486827033
Reciprocated Edge Ratio : 0.26355047240179
Connected Components : 292
Single-Vertex Connected Components : 189
Maximum Vertices in a Connected Component : 1852
Maximum Edges in a Connected Component : 8150
Maximum Geodesic Distance (Diameter) : 9
Average Geodesic Distance : 4.144643
Graph Density : 0.000705004021082109
Modularity : 0.351668
NodeXL Version : 1.0.1.419
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[468] #cx,#custserv [460] customer,service [239] customer,experience [231] gt,gt [190] #custserv,#cx [181] #custserv,#custexp [165] contact,center [133] #yourmustread,#influencerpromotion [133] #influencerpromotion,#topcasestudy [126] #topcasestudy,#cybersecurity Top Word Pairs in Tweet in G1:
[123] full,name [106] sorry,hear [103] dm,full [92] h,m [79] please,dm [79] name,email [49] email,address [48] home,address [44] please,send [40] send,dm Top Word Pairs in Tweet in G2:
[131] #yourmustread,#influencerpromotion [131] #influencerpromotion,#topcasestudy [124] #topcasestudy,#cybersecurity [101] #cybersecurity,#knowledge [99] #knowledge,#megatrends [72] #fintech,#custserv [65] itakethelead,365surmarius [65] 365surmarius,themrblueprint [65] themrblueprint,mrkmrkmoh [65] mrkmrkmoh,mariussou Top Word Pairs in Tweet in G3:
[113] customer,service [60] #cx,#custserv [59] #custserv,chat [40] #successtrain,meet [40] meet,marshacollier [40] marshacollier,author [40] author,48 [40] 48,books [40] books,1 [40] 1,million Top Word Pairs in Tweet in G4:
[89] customer,service [60] #custserv,#cx [53] #custserv,#custexp [49] #custexp,#cx [42] #cx,#custserv [37] #customerservice,#custserv [31] customer,experience [29] fonolo,blog [23] #customerservice,#customerexperience [22] #custexp,#custserv Top Word Pairs in Tweet in G5:
[138] #cx,#custserv [130] gt,gt [76] customer,service [71] customer,experience [69] contact,center [64] #custserv,#custexp [57] verizon,partner [57] partner,customer [57] customer,nice [57] nice,past Top Word Pairs in Tweet in G6:
[23] real,world [23] world,tested [22] verint,s [22] s,ryan [19] 5,#cx [19] #cx,pillars [19] pillars,reach [19] reach,sustainable [19] sustainable,competitive [19] competitive,advantage Top Word Pairs in Tweet in G7:
[29] #custserv,#custexp [26] #custexp,#training [25] #training,#hr [24] #hr,#leadership [22] #coach,#custserv [20] #customerservice,#healthcare [20] #healthcare,#coach [19] #leadership,#business [19] #business,#motivation [18] #motivation,#inspiration Top Word Pairs in Tweet in G8:
[114] #cx,#custserv [80] gt,gt [59] gt,#cx [41] marksmithvr,niceltd [36] #callcenter,#contactcenter [27] #contactcenter,#cx [27] today,s [25] contact,center [25] nas,daily's [25] daily's,friends Top Word Pairs in Tweet in G10:
[26] state,#custserv [24] 12,00 [24] 00,pm [24] pm,et [21] et,#chatcustserv [21] #chatcustserv,ll [21] ll,talking [21] talking,state [21] #custserv,shellykramer [17] pega,join Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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